Privacy Policy

​​

      Balan C&R LLC, operating publicly as Balan Construction (“Balan Construction,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, contacting us, making a payment, or using our services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

​

      1. Information We Collect

 We may collect personal information that you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Property or project address

• Information about your remodeling, renovation, construction, or home improvement project

• Photos, videos, measurements, plans, or other project-related materials you provide

• Communications sent through website forms, email, phone, text message, social media, or other communication channels

• Information necessary to prepare estimates, proposals, contracts, invoices, or other project documentation

• Payment-related information necessary to process or confirm payments through third-party payment providers

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device information, approximate location, pages visited, referring source, and interactions with the website.

​

      2. How We Use Your Information

We may use information collected from you to:

• Respond to inquiries and estimate requests

• Communicate about potential or active projects

• Schedule consultations, estimates, and project work

• Prepare estimates, proposals, contracts, invoices, and project documentation

• Process and confirm payments

• Provide customer service

• Maintain business and project records

• Improve our website, services, advertising, and customer experience

• Follow up regarding inquiries or projects

• Send service-related communications

• Prevent fraud, abuse, or unauthorized activity

• Comply with applicable legal, regulatory, accounting, tax, insurance, or contractual requirements

We do not sell personal information for monetary compensation.

​

     3. Website Platform and Hosting

Our website is built and operated using Wix.

Wix and its service providers may process certain information necessary to host, secure, operate, maintain, and provide functionality for the website.

Information submitted through website forms or other website features may therefore be processed through systems provided by Wix or its service providers.

Wix is used as our website platform and is not our payment processor.

​

      4. Customer Relationship and Communication Systems

We use GoHighLevel and may use other business communication and customer relationship management tools to organize customer inquiries, contact information, communications, appointments, estimates, follow-ups, and project-related information.

Information provided to us may be stored or processed through these systems when reasonably necessary to manage our relationship with customers and prospective customers.

​

      5. Payments and Payment Processing

Balan Construction accepts a variety of convenient electronic payment methods.

We accept major credit and debit cards, including commonly used bank-issued cards such as Visa, Mastercard, American Express, and Discover.

Eligible digital-wallet payments, including Apple Pay, may also be available.

Credit card, debit card, and eligible digital-wallet transactions are securely processed through Stripe, our third-party payment processing provider.

We may also accept payments through Zelle and Venmo.

Balan C&R LLC does not generally receive or store complete credit or debit card numbers on its own systems. Card and digital payment information is processed by the applicable third-party payment provider.

Availability or approval of a particular payment method may depend on the card issuer, financial institution, transaction, payment provider, or other circumstances outside our control.

Information processed through Stripe, Apple Pay, Zelle, Venmo, or another applicable payment service is also subject to the privacy practices, security policies, and terms of the applicable provider.

​

     6. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

• Operate website functionality

• Remember user preferences

• Understand website usage

• Measure website performance

• Improve user experience

• Analyze website traffic

• Measure advertising effectiveness

• Support marketing and advertising activities

Some technologies may be necessary for operation of the website, while others may be associated with analytics, advertising, or third-party services.

Users may be able to manage certain cookies through their browser settings or cookie controls available on the website.

​

      7. Analytics and Advertising

We may use services provided by Google, including analytics and advertising technologies, to understand website traffic and visitor interactions, measure advertising performance, and improve our marketing.

We may also use technologies provided by Meta in connection with Facebook and Instagram advertising, communications, analytics, measurement, or marketing.

These services may use cookies, pixels, device identifiers, or similar technologies according to their respective privacy policies and user settings.

​

      8. Communications

If you contact us through our website, telephone, email, text message, social media, or another communication method, we may retain the communication and associated contact information as reasonably necessary to respond to you and manage our business relationship.

We may communicate with customers and prospective customers regarding inquiries, estimates, consultations, appointments, scheduling, active projects, project updates, payments, customer service, and follow-ups.

Where required by applicable law, marketing communications will be handled in accordance with applicable consent and opt-out requirements.

​

      9. SMS and Text Messaging

If you provide your mobile telephone number or communicate with us by text message, we may use that number to communicate regarding inquiries, estimates, appointments, scheduling, projects, payments, customer service, and other business-related matters.

Message and data rates may apply depending on your mobile carrier and service plan.

You may request that non-essential text communications stop by replying STOP or by contacting us directly.

Mobile information obtained for text messaging purposes will not be sold to third parties for their independent marketing purposes.

​

      10. Social Media

Balan Construction may maintain accounts and communicate with customers through social media platforms, including Instagram and Facebook.

If you contact or interact with us through a social media platform, information associated with that interaction may be processed both by Balan Construction and by the applicable social media platform.

Use of those platforms is also subject to their respective privacy policies and terms.

​

       11. Sharing of Information

We may share personal information with service providers or business partners when reasonably necessary to operate our business, including providers assisting with:

• Website hosting and operation

• Customer relationship management

• Communications

• Payment processing

• Analytics

• Advertising

• Scheduling

• Accounting

• Business administration

• Project coordination

 We may also disclose information when required by applicable law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, business, property, or safety.

We do not authorize service providers to use personal information for unrelated purposes except as permitted by their agreements with us or applicable law.

​

       12. Contractors, Subcontractors, Suppliers and Project-Related Providers

Depending on the nature of a project, certain customer or project information may be shared with contractors, subcontractors, suppliers, vendors, licensed professionals, delivery providers, or other project-related service providers.

Such information may be shared when reasonably necessary to estimate, coordinate, schedule, purchase or deliver materials for, or perform work associated with a project.

We seek to limit such sharing to information reasonably necessary for the applicable purpose.

​

      13. Data Retention

We may retain personal and project-related information for as long as reasonably necessary to:

• Manage customer relationships

• Complete projects

• Maintain estimates, contracts, invoices, and payment records

• Provide customer or warranty support

• Maintain accounting and tax records

• Resolve disputes

• Protect legal rights

• Meet insurance, regulatory, contractual, or legal obligations

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

​

      14. Data Security

We use reasonable administrative, organizational, and technical measures intended to protect personal information under our control.

However, no website, electronic communication, cloud platform, payment system, or internet transmission can be guaranteed to be completely secure.

Third-party platforms and payment providers maintain their own security systems, policies, and practices.

​

      15. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights concerning personal information we maintain about you.

You may contact us to request access to, correction of, or deletion of certain personal information, subject to applicable legal, accounting, contractual, recordkeeping, fraud-prevention, and legitimate business requirements.

You may also request to stop receiving non-essential marketing communications.

We may take reasonable steps to verify your identity before processing certain privacy-related requests.

​

      16. Florida Residents

Balan C&R LLC operates in Florida and handles personal information in accordance with applicable federal and Florida requirements.

Nothing in this Privacy Policy is intended to create rights that do not otherwise apply under applicable law or to restrict rights that cannot legally be restricted.

​

     17. Children’s Privacy

Our website and services are intended for adults seeking construction, remodeling, renovation, or property improvement services.

We do not knowingly collect personal information from children through our website.

If we become aware that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it.

​

      18. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including social media platforms, review platforms, mapping services, payment providers, analytics providers, and other external services.

Balan C&R LLC is not responsible for the privacy practices, security, content, availability, or operation of third-party websites or services.

Users should review the privacy policies and terms of third-party services they choose to use.

​

       19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices, payment methods, or applicable requirements.

When changes are made, the updated Privacy Policy will be posted on this page and the Last Updated date will be revised accordingly.

​

      20. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Balan C&R LLC
Public-facing brand: Balan Construction
South Florida, USA
Phone: (561) 288-6632
Email: pro@balanconstruction.com
Website: balanconstruction.com

Please also review our Terms & Conditions.